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1

Service quality, customer retention and profitability:assessment of state bank of India through customer relationship management approach

Researcher:Baksi, Arup Kumar
Guide:Parida, B B
Tripathy, P K
University:University of Burdwan
Language:English
2

Service quality customer retention and profitability assessment of State Bank of India through customer relationship management approach

Researcher:Baksi, Arup Kumar
Guide:Parida, Bivraj Bhusan and Tripathy
University:The University of Burdwan
Language:English
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