| Type of Material: | Thesis |
| Title: | Service quality customer retention and profitability assessment of State Bank of India through customer relationship management approach |
| Researcher: | Baksi, Arup Kumar |
| Guide: | Parida, Bivraj Bhusan and Tripathy |
| Publisher: | The University of Burdwan |
| Place: | Bardhaman |
| Language: | English |
| Dissertation/Thesis Note: | PhD |
| Fulltext: | Shodhganga |
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