| 21 | ||
| Researcher: | Palassery, Muhammedali Ithikkal | |
| Guide: | Begum, Mumtaz | |
| University: | Pondicherry University, Puducherry | |
| Language: | English | |
| Shodhganga | ||
| 22 | ||
| Researcher: | Itam, Urmila Jagadeeswari | |
| Guide: | Singh, Sapna | |
| University: | University of Hyderabad, Hyderabad | |
| Language: | English | |
| Shodhganga | ||
| 23 | The role of customer experience in the formation of customer engagement  | |
| Researcher: | Chepur, Jyothi | |
| Guide: | B Raja Shekhar | |
| University: | University of Hyderabad, Hyderabad | |
| Language: | English | |
| Shodhganga | ||