| 1 | A Study of CRM Practices and Customer Satisfaction in services sector in India | |
| Researcher: | Sannidhanam, Lalitha | |
| Guide: | Prasad , V. M. | |
| University: | Jawaharlal Nehru Technological University, Hyderabad | |
| Language: | English | |
| Shodhganga | ||
| 2 | ||
| Researcher: | Dave, Pranoti | |
| Guide: | Trivedi, P. K. | |
| University: | Saurashtra University, Rajkot | |
| Language: | English | |
| Shodhganga | ||