| 1 | An analytical study of CRM in IT services firms in Pune and its impact on firm performance | |
| Researcher: | Bukhari,Atiya Naaz S.S. | |
| Guide: | Kazi,Roshan | |
| University: | Savitribai Phule Pune University | |
| Language: | English | |
| Shodhganga | ||
| 2 | ||
| Researcher: | Kumar, V Mohan | |
| Guide: | Ramana, V Venkata | |
| University: | Jawaharlal Nehru Technological University, Hyderabad | |
| Language: | English | |
| Shodhganga | ||