| Type of Material: | Thesis |
| Title: | An analytical study of CRM in IT services firms in Pune and its impact on firm performance |
| Researcher: | Bukhari,Atiya Naaz S.S. |
| Guide: | Kazi,Roshan |
| Department: | Allana Institute of Management Sciences Pune |
| Publisher: | Savitribai Phule Pune University |
| Place: | Pune |
| Year: | 01/2017 |
| Language: | English |
| Subject: | Social Sciences | Management | Marketing Management | CRM | Services firms | Pune | Firm performance | Management | Social Sciences |
| Dissertation/Thesis Note: | PhD; Allana Institute of Management Sciences Pune, Savitribai Phule Pune University, Pune |
| Fulltext: | Shodhganga |
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| 001 | 449238 | |
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| 035 | __ | |a(IN-AhILN)th_449238 |
| 040 | __ | |aPUNE_411007|dIN-AhILN |
| 041 | __ | |aeng |
| 100 | __ | |aBukhari,Atiya Naaz S.S.|eResearcher |
| 110 | __ | |aAllana Institute of Management Sciences Pune|bSavitribai Phule Pune University|dPune|ein |
| 245 | __ | |aAn analytical study of CRM in IT services firms in Pune and its impact on firm performance |
| 260 | __ | |aPune|bSavitribai Phule Pune University|c01/2017 |
| 300 | __ | |dDVD |
| 502 | __ | |bPhD|cAllana Institute of Management Sciences Pune, Savitribai Phule Pune University, Pune |
| 518 | __ | |d2017-05-30|oDate of Award |
| 518 | __ | |d2013-06-17|oDate of Registration |
| 520 | __ | |anewline |
| 650 | __ | |aManagement|2UGC |
| 650 | __ | |aSocial Sciences|2AIU |
| 653 | __ | |aSocial Sciences |
| 653 | __ | |aManagement |
| 653 | __ | |aMarketing Management |
| 653 | __ | |aCRM |
| 653 | __ | |aServices firms |
| 653 | __ | |aPune |
| 653 | __ | |aFirm performance |
| 700 | __ | |eGuide|aKazi,Roshan |
| 856 | __ | |uhttp://shodhganga.inflibnet.ac.in/handle/10603/220886|yShodhganga |
| 905 | __ | |afromsg |
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