IndCat

1	An analysis of the impact of the Service Delivery Metrics CSAT Customer Satisfaction and CRM Customer Relationship Management for the success of Services Marketing in BPOs Business Process Outsourcing in the Chennai region
Researcher:	S VENKATESH
Guide:	Dr.S.RAMACHANDRAN
University:	Bharath University, Chennai
Language:	English
Shodhganga
2	Attracting and Retaining the Mall Millennial Shoppers Role of Mall Attributes Mall Entertainment Experience and Shopping Value
Researcher:	Gratuis, Rijo
Guide:	Edward, Manoj
University:	Cochin University of Science & Technology, Cochin
Language:	English
Shodhganga
3	Customer relationship management of public sector banks with special reference to Kerala state
Researcher:	Thomas, Denny
Guide:	Joseph, Tharsis
University:	Mahatma Gandhi University, Kottayam
Language:	English
Shodhganga
4	A comparative study of customer relationship management practices in public and private life insurance companies
Researcher:	Kaldante,Kishor Harishchandra
Guide:	Dumbre,Govind Mahadeo
University:	Savitribai Phule Pune University
Language:	English
Shodhganga