| 1 | |
| Researcher: | Padmaja Rani, Vutla | 
| Guide: | Prasad, V MAbbas, M D | 
| University: | Jawaharlal Nehru Technological University | 
| Language: | English | 
| 2 | |
| Researcher: | Mittal, Premprakash | 
| Guide: | Dhunna, Mukesh | 
| University: | Maharshi Dayanand University | 
| Language: | English | 
| 3 | Customer service in nationalised banks of India:challenges and prospects  | 
| Researcher: | Mishra, Abhishekh Kr | 
| Guide: | Asthana, A K | 
| University: | Mahatma Jyotiba Phule Rohilkhand University | 
| Language: | English | 
| 4 | A study on customer service in the passport seva kendras in Kerala  | 
| Researcher: | Kutty, Noora Mohamed | 
| Guide: | Habeeburahiman, P.M. | 
| University: | University of Calicut, Malappuram | 
| Language: | English | 
| 5 | |
| Researcher: | Batra, Narendra Kumar | 
| Guide: | Gupta, S P | 
| University: | Mahatma Jyotiba Phule Rohilkhand University | 
| Language: | English |