| Type of Material: | Thesis |
| Title: | Social tension of telecalling : A sociological study of women working in call centres in NCR |
| Researcher: | Yadav, Satyendra Kumar |
| Guide: | Prasad, Shweta |
| Department: | Department of Sociology |
| Publisher: | Banaras Hindu University,Varanasi |
| Place: | Varanasi |
| Year: | 2014 |
| Language: | English |
| Subject: | Call centres | Information Technology Enabled Services (ITES) | Social Sciences | telecalling centres | Working conditions | Sociology | Social Sciences |
| Dissertation/Thesis Note: | PhD; Department of Sociology, Banaras Hindu University,Varanasi, Varanasi; 2014 |
| Fulltext: | Shodhganga |
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| 100 | __ | |aYadav, Satyendra Kumar|eResearcher |
| 110 | __ | |aDepartment of Sociology|bBanaras Hindu University,Varanasi|dVaranasi|ein |
| 245 | __ | |aSocial tension of telecalling|bA sociological study of women working in call centres in NCR |
| 260 | __ | |aVaranasi|bBanaras Hindu University,Varanasi|c2014 |
| 502 | __ | |bPhD|d2014|cDepartment of Sociology, Banaras Hindu University,Varanasi, Varanasi |
| 518 | __ | |oDate of Registration|d2007-01-01 |
| 520 | __ | |aThe Indian economy has been growing rapidly since 1990s, as a result of the processes of globalization, economic reforms and liberalization. Over the past decade, the service sector in particular has witnessed a high rate of growth, especially in Information Technology Enabled Services (ITES) and Business process outsourcing (BPOs) sector. (NASSCOM, 2009)newlineIndia has been a leading destination for the location of offshore services where many call centres (part of BPOs), are working because India has vast educated English speaking workforce with computer skills, cost-effective services, twelve hours time differences with the foreign countries like U.S and U.K.newlineAs far as industrial growth is concerned, in fiscal year 2015, according to NASSCOM, the Indian IT-BPO sector would add revenues of $ 118 billion. Whereas the Export revenues for fiscal year 2015 is projected to grow by 13-15% to reach $ 97-99 billion, Domestic revenues for the same period will grow at the rate of 9-12 percent and is expecte |
| 650 | __ | |aSociology|2UGC |
| 650 | __ | |aSocial Sciences|2AIU |
| 653 | __ | |aCall centres |
| 653 | __ | |aInformation Technology Enabled Services (ITES) |
| 653 | __ | |aSocial Sciences |
| 653 | __ | |atelecalling centres |
| 653 | __ | |aWorking conditions |
| 700 | __ | |aPrasad, Shweta|eGuide |
| 856 | __ | |uhttp://shodhganga.inflibnet.ac.in/handle/10603/220455|yShodhganga |
| 905 | __ | |afromsg |
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