| Type of Material: | Thesis |
| Title: | Effect of service climate on customer experience The mediating role of service behavior |
| Researcher: | Srinivasa Rao, V. |
| Guide: | Raja Shekar, B. |
| Department: | School of Management Studies |
| Publisher: | University of Hyderabad, Hyderabad |
| Place: | Hyderabad |
| Year: | 2021 |
| Language: | English |
| Subject: | Economics and Business | Management | Social Sciences | Management | Social Sciences |
| Dissertation/Thesis Note: | PhD; School of Management Studies, University of Hyderabad, Hyderabad, Hyderabad |
| Fulltext: | Shodhganga |
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| 100 | __ | |aSrinivasa Rao, V.|eResearcher |
| 110 | __ | |aSchool of Management Studies|bUniversity of Hyderabad, Hyderabad|dHyderabad|ein |
| 245 | __ | |aEffect of service climate on customer experience The mediating role of service behavior |
| 260 | __ | |aHyderabad|bUniversity of Hyderabad, Hyderabad|c2021 |
| 300 | __ | |a129p.|dNone |
| 502 | __ | |cSchool of Management Studies, University of Hyderabad, Hyderabad, Hyderabad|bPhD |
| 518 | __ | |oDate of Award|d2021 |
| 518 | __ | |oDate of Registration|d2015 |
| 520 | __ | |anewlineIn the modern competitive world, providing superior customer experience is the most criticalnewlineelement for organization survival and growth. Delivering outstanding customer experience is anewlinemeans of competitive edge and a strategic priority for service organizations. Therefore,newlineresearchers and practicing managers showing immense interest in customer experience.newlineSatisfying and retaining customers is the biggest challenge for restaurant managers. Frontlinenewlineservice employees offer differentiation in services and thereby enhance the competitivenewlineadvantage of the service provider. Frontline service employees connect the business organizationnewlineto their customers. The research that integrates the internal business operations with externalnewlineoperations of customer outcomes is called linkage research. Linkage research studies help tonewlineintegrate internal organizational efforts with external customer outcomes and profits. In linkagenewlineresearch, the hypothesis wi |
| 650 | __ | |aManagement|2UGC |
| 650 | __ | |aSocial Sciences|2AIU |
| 653 | __ | |aEconomics and Business |
| 653 | __ | |aManagement |
| 653 | __ | |aSocial Sciences |
| 700 | __ | |aRaja Shekar, B.|eGuide |
| 856 | __ | |uhttp://shodhganga.inflibnet.ac.in/handle/10603/416686|yShodhganga |
| 905 | __ | |afromsg |
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