| Type of Material: | Thesis |
| Title: | An empirical analysis to study the impact of service quality attributes on customer value, satisfaction and loyalty in mobile telecommunication services in Dehradun |
| Researcher: | Vikas Gautam |
| Guide: | Tiwari, Abhay Kumar |
| Department: | The Institute of Chartered Financial Analysts of India University |
| Publisher: | The ICFAI University |
| Place: | Dehradun |
| Year: | 2012 |
| Language: | English |
| Subject: | Structural equation modeling | Service quality attributes | Customer value | Customer satisfaction | Customer loyalty | Mobile telecommunication services | Correlation analysis | Exploratory factor analysis |
| Dissertation/Thesis Note: | PhD |
| Fulltext: | Shodhganga |
| 000 | 00000ntm a2200000ua 4500 | |
| 001 | 257804 | |
| 003 | IN-AhILN | |
| 005 | 2013-12-04 11:44:43 | |
| 008 | __ | 131028t2012||||ii#||||g|m||||||||||eng|| |
| 035 | __ | |a(IN-AhILN)th_257804 |
| 040 | __ | |aBNDK_284001|dIN-AhILN |
| 041 | __ | |aeng |
| 100 | __ | |aVikas Gautam|eResearcher |
| 110 | __ | |aThe Institute of Chartered Financial Analysts of India University|bThe ICFAI University|dDehradun |
| 245 | __ | |aAn empirical analysis to study the impact of service quality attributes on customer value, satisfaction and loyalty in mobile telecommunication services in Dehradun |
| 260 | __ | |aDehradun|bThe ICFAI University|c2012 |
| 502 | __ | |bPhD |
| 518 | __ | |oDate of Notification|d2012 |
| 520 | __ | |aThe Indian mobile telecommunication services market is entering a new transition period. This has been brought about by the market for mobile telecommunications reaching maturity, the launching of mobile number portability. In response to cut throat com |
| 653 | __ | |aStructural equation modeling |
| 653 | __ | |aService quality attributes |
| 653 | __ | |aCustomer value |
| 653 | __ | |aCustomer satisfaction |
| 653 | __ | |aCustomer loyalty |
| 653 | __ | |aMobile telecommunication services |
| 653 | __ | |aCorrelation analysis |
| 653 | __ | |aExploratory factor analysis |
| 700 | __ | |aTiwari, Abhay Kumar|eGuide |
| 856 | __ | |uhttp://shodhganga.inflibnet.ac.in/handle/10603/12326|yShodhganga |
| 905 | __ | |anotification |
User Feedback Comes Under This section.