| 1 | Service quality management: strategies and their impact on stackholders |
| Researcher: | Sharma, Satyendra |
| Guide: | Negi, Jayant |
| University: | Bhagwant University |
| Language: | English |
| 2 | Study and analysis of TQM implementation and its effectiveness in small and medium enterprises |
| Researcher: | Mahesh, B P |
| Guide: | Prabhuswamy, M S |
| University: | Visvesvaraya Technological University |
| Language: | Arabic |