| 1 | |
| Researcher: | Kumar, Suresh |
| University: | Chaudhary Devi Lal University |
| Language: | Arabic |
| 2 | Customer relationship management practices in banking industry |
| Researcher: | Chopra, Anamica |
| Guide: | Arora, UshaKumar, Rajiv |
| University: | Guru Jambheshwar University of Science & Technology |
| Language: | English |
| 3 | Customer relationship management in select private sector commercial banks |
| Researcher: | Sultana, Mehbooba |
| Guide: | Ahmed, J. U. |
| University: | North-Eastern Hill University, Shillong |
| Language: | English |