| 1 | |
| Researcher: | P., Rajani |
| Guide: | P., Vasanthakumari |
| University: | Mahatma Gandhi University, Kottayam |
| Language: | English |
| 2 | Influence of E-service quality on customer retention in commercial banks |
| Researcher: | John, Rajani Roshan |
| Guide: | Injodey, Joseph I |
| University: | CHRIST University |
| Language: | English |