| 1 | Service quality management: strategies and their impact on stackholders |
| Researcher: | Sharma, Satyendra |
| Guide: | Negi, Jayant |
| University: | Bhagwant University |
| Language: | English |
| 2 | Segmenting urban Indian online shoppers based on their preference towards electronic service quality |
| Researcher: | Sarmah, Upakul |
| Guide: | Sharma, M, K |
| University: | Tezpur University, Tezpur |
| Language: | English |