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1

An analysis of the impact of the Service Delivery Metrics CSAT Customer Satisfaction and CRM Customer Relationship Management for the success of Services Marketing in BPOs Business Process Outsourcing in the Chennai region

Researcher:S VENKATESH
Guide:Dr.S.RAMACHANDRAN
University:Bharath University, Chennai
Language:English
Shodhganga
2

Attracting and Retaining the Mall Millennial Shoppers Role of Mall Attributes Mall Entertainment Experience and Shopping Value

Researcher:Gratuis, Rijo
Guide:Edward, Manoj
University:Cochin University of Science & Technology, Cochin
Language:English
Shodhganga