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1

Surveillance and technology: a study of working conditions in business process outsourcing units (Delhi/NCR)

Researcher:Prasad, Shashi Kant
Guide:Souza, Rohan D
University:Jawaharlal Nehru University, New Delhi
Language:English
2

An analysis of the impact of the Service Delivery Metrics CSAT Customer Satisfaction and CRM Customer Relationship Management for the success of Services Marketing in BPOs Business Process Outsourcing in the Chennai region

Researcher:S VENKATESH
Guide:Dr.S.RAMACHANDRAN
University:Bharath University, Chennai
Language:English
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